Refund Policy

We understand that sometimes things don't go as planned, and you may need to return a product. Our goal is to make this process as smooth and straightforward as possible for you. Here’s a breakdown of our refund policy to help you navigate through it with ease.

First and foremost, we want you to be satisfied with your purchase. If for any reason you are not completely happy, you have the right to request a return within 30 days of receiving your item. This gives you ample time to evaluate your purchase and decide if it meets your expectations.

To be eligible for a return, please ensure that your item is in the same condition as when you received it. This means it should be unworn or unused, with all tags still attached and in its original packaging. We also require a receipt or proof of purchase to process your return smoothly.

Once you’ve decided to return an item, simply reach out to us via email at rougeglow6@gmail.com. Our team will guide you through the return process and provide you with a return shipping label along with instructions on how to send your package back to us.

It’s important to note that returns must be initiated within the specified time frame. Items sent back without prior authorization will not be accepted. We want to ensure that your return experience is hassle-free, so please don’t hesitate to reach out if you have any questions or concerns.

In the case of damaged or defective items, we encourage you to inspect your order upon receipt. If you find any issues, please contact us immediately. We are here to help resolve any problems and ensure you receive the quality you expect.

While we strive to accommodate all returns, there are certain items that cannot be returned. These include perishable goods, customized products, and personal care items that have been opened or used. If you’re unsure whether your item is returnable, feel free to ask us for clarification.

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed back to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to post the refund to your account.

We hope this information helps clarify our refund policy. Our aim is to ensure you feel supported and valued throughout your shopping experience. If you have any further questions, please don’t hesitate to reach out to us. We’re here to help!