Shipping Policy

At Rouge Glow, we understand how important it is for you to receive your skincare products in a timely manner. That's why we've put together a clear and straightforward shipping policy to ensure your experience is as smooth as possible.

Order Processing Time

All orders are processed within 1–2 business days after we receive your confirmation and payment. We strive to get your products out the door quickly, so you can start enjoying your new skincare items as soon as possible. Please note that orders placed on weekends or public holidays will be processed on the next working day.

Shipping Duration

For local deliveries, you can expect your order to arrive within 3–5 business days. We do our best to meet these timelines, but please keep in mind that delivery times may vary due to factors such as weather conditions, public holidays, or customs delays.

Delivery Issues

While we aim for a seamless delivery experience, we cannot be held responsible for shipping delays caused by courier services. If you enter an incorrect address or if your package is unclaimed, additional shipping fees may apply for reshipment. We recommend double-checking your shipping information to avoid any hiccups!

Damaged or Missing Items

If you receive a damaged package or notice that an item is missing, please reach out to us within 24–48 hours of delivery. Providing photo evidence will help us investigate the issue more effectively. We are committed to making things right, whether that means arranging a replacement or issuing a refund if applicable.

We appreciate your understanding and support as we work to deliver your skincare essentials. If you have any questions or concerns regarding our shipping policy, please don't hesitate to get in touch with us. Your satisfaction is our priority!